Privacy Policy

This Privacy Policy describes how Scaleapp Education AB, a company based in Sweden ("Scaleapp," "we," "us," or "our"), handles information when you use our website, learning platform, and related services. When an organization uses Scaleapp to manage its learners, that organization generally determines the purpose and means of processing learner data in its workspace.

Depending on how the Service is used, information may include:

• Account and contact details such as name, email address, and role.
• Learning records such as enrollments, progress, assessments, and certificates.
• Customer-provided content such as course materials, files, and messages.
• Technical and security information required to operate, protect, and troubleshoot the Service.

• Authenticate users and provide access to assigned learning.
• Deliver training content, track progress, and produce learning records.
• Maintain security, prevent misuse, and investigate service issues.
• Provide customer support and communicate material service information.

Where Scaleapp acts on behalf of a customer, Scaleapp processes personal data according to that customer's documented instructions and the applicable data-processing terms. Customers are responsible for identifying their own lawful basis and providing required notices to their users.

Scaleapp does not sell personal information. Information may be shared with approved providers that support the delivery of the Service, such as hosting, database, communications, payment, and support providers, only to the extent needed for their services.

Scaleapp uses technical and organizational safeguards designed to protect information appropriate to the nature of the Service. No internet service can guarantee absolute security, and customers should also maintain appropriate access controls and account practices.

Information is retained only for as long as needed to provide the Service, meet contractual obligations, resolve disputes, and comply with applicable requirements. Retention, export, and deletion details for customer data are governed by the applicable agreement and data-processing terms.

Depending on your location and relationship with Scaleapp, you may have rights to request access, correction, deletion, portability, restriction, or objection. Learners should normally contact the organization that assigned their learning first, as that organization manages the relevant workspace data.

Scaleapp may use essential cookies and similar technologies for authentication, sessions, preferences, security, and service performance. Where non-essential technologies are used, notices and choices will be provided as required.

Where personal data is transferred internationally, Scaleapp and its providers will use the safeguards required by the applicable data-protection terms and law.

We may update this Policy as the Service or applicable requirements change. For privacy questions or requests, contact privacy@joinscaleapp.com.